Clinician - Care Coordination - Vallejo, CA

APPLICATION INSTRUCTIONS: Please include a cover letter with your application describing your interest in this position and how your experience aligns with the role.

PPNorCal’s Care Coordination clinicians provide continuity of care through management of the follow-up process for both normal and abnormal results, management of medical records inside and outside the affiliate, and telephone triaging of patients experiencing symptoms or concerns related to their care. CCD clinicians are supervised by their assigned Center Director and Director of Care Coordination , with clinical oversight by the CCD Lead Clinician.

ESSENTIAL DUTIES AND RESPONSIBILITIES- include the following: Other duties may be assigned.

CARE COORDINATION: 

• Must perform work regularly as a Clinician in a health center providing face-to-face care. 
• Review and interpret all incoming PPNorCal test results (labs and imaging) and create follow-up plans as indicated. 
• Manage all existing PPNorCal medical follow-up for assigned patients. 
• Review all incoming medical record for new and existing patients. 
• Triage incoming medical calls and respond appropriately. 
• Manage medication refill requests. 
• Participate in follow-up of clinical Quality Assurance activities.
• Act as referral liaison for patients needing specialist care outside of affiliate. 
• Serve as a medical resource for PPNorCal staff. 

SUPERVISORY RESPONSIBILITIES OF CLINICIAN 

This job has no supervisory responsibilities. However, APCs are responsible for the medical oversight and instruction of the Reproductive Health Specialists and other medical support staff.

QUALIFICATIONS   

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE  

Successful completion of accredited Advanced Practice Clinician program.

LANGUAGE SKILLS

Ability to read, analyze, and interpret periodicals, professional journals, technical procedures, and governmental regulations. Ability to document in electronic health record concisely, accurately, and according to PPNorCal protocols. Ability to chart, write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, patients, customers, and the general public.

MATHEMATICAL SKILLS  

Ability to understand and interpret statistics. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY   

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge and experience with EHR & EPM systems. Working knowledge of Microsoft office applications required.

PROTECTED HEALTH INFORMATION (PHI) ACCESS REQUIREMENT 

As required for patient treatment and health care operations.

CERTIFICATES, LICENSES, REGISTRATIONS   

• Current California NP, PA, CNM, or another APC license.
• Current California BRN Furnishing Number (if NP or CNM).
• National Provider Identifier (NPI) number.
• Current CPR BLS certificate.
• Must possess reliable transportation or automobile transportation with a valid California Driver's License and insurance as determined by the requirements of each position. A reliable automobile is required for Float Clinician positions. 

OTHER SKILLS, ABILITIES, QUALIFICATIONS  

• Entry-level to three years of experience in sexual and reproductive health care.
• Direct patient care experience, preferably in women’s health/reproductive health care. Experience in reproductive health, OB/GYN, primary care, or community health care preferred. Prenatal experience strongly desired if applying for a prenatal position.
• Must be PPNorCal trained and privileged prior to taking on additional areas of care- i.e.; Telehealth, MRD, After-Hours, Pre-Natal, etc.
• Common sense and a commitment to excellent customer service and quality health care.
• Commitment to working with low-income and culturally diverse patients with an emphasis on health equity and empowerment.
• Good judgment to serve patients promptly, competently, and in a friendly manner. Treat complaints as opportunities to improve service.
• Ability to understand and demonstrate, in all interactions, the importance of high-quality care including accurate documentation and follow-up.
• Ability to follow affiliate-wide protocols, policies, and procedures, center-specific policies, and procedures and PPNorCal’s Honorable Standards.
• Ability to maintain complete patient confidentiality at all times.
• Ability to work independently as well as consult with supervising physician or other clinicians as dictated by patient need and assessment findings.
• Ability to be flexible and available to extend/change scheduled hours or location as needed to meet needs of the health center and patients. Ability to work some evenings and a minimum of one Saturday per month based on Health Center operating hours required.
• Ability to be flexible and available to extend/change scheduled hours or location as needed to meet needs of the health center and patients. Ability to work some evenings and a minimum of at least one Saturday per month based on Health Center operating hours required.
• Willingness to precept students or train new clinicians as appropriate.
• Demonstrate a positive-attitude and willingness to assist team members at all times.
• Provide feedback to colleagues, staff, and managers in a professional, respectful, direct, and timely manner. Receive feedback professionally.
• Maintain professionalism through appropriate dress, manner, and behavior.
• Treat staff and patients with courtesy and respect at all times under all circumstances
• Ability to work in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail, and courtesy and respect to patients and staff.
• Ability to communicate effectively, make decisions, solve problems, and function as part of a team.
• Willingness to promote Planned Parenthood services and mission to patients, friends, and others in the community.
• Bilingual English/Spanish preferred. Knowledge of additional languages desirable.